IT Support Analyst

IT Support Analyst

• Perth
• Monday – Friday Roster
• Permanent Full Time Position  

The company

PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities.

We are one of the safest helicopter operators anywhere in the world, as every flight we take is guided by our core values of Safe, Efficient, Quality, Service.

About the role

We have an exciting opportunity for an IT Support Analyst to join our dynamic team.

We are seeking a self-motivated and proactive individual to fulfil the role of IT Support Analyst. Reporting to the Director, IT – APAC & EMEA, the successful candidate will play a crucial role in providing onsite and remote support functions to assist PHI Aviation’s wide range of IT platforms, environments and systems.

Responsibilities of the role include:

• Provide and maintain the PHI IT support function, by providing support via email, phone or helpdesk ticketing system to all APAC and EMEA users.
• Support a variety of users with divergent needs and skill levels, translate user needs into viable solutions, accurately troubleshoot, and diagnose technology issues in a complex international networked environment.
• Proactive monitoring and response to all network infrastructure and services including daily backup management.
• Develop, support and maintain the PHI technology environment and applications, including Mobile Device Management and cloud-based platforms such as Microsoft Entra.
• Be actively involved in shaping the future of all things Microsoft 365.
• Collaboratively work with colleagues from across the globe on the developing PHI Digital Workplace
• Be actively involved in improving processes and updating documentation.
• Cybersecurity - Develop and support cybersecurity systems for all PHI APAC and EMEA users.  Report any cybersecurity incidents or occurrences. Comply with any cybersecurity policies and procedures.  Actively participate and take ownership in all cybersecurity activities.
• Other tasks as directed by the I Director, IT – APAC & EMEA.
  

To be considered for this role, you will need:

• Relevant tertiary qualification with Information Technology subject majors or minimum of 3 years’ experience within the IT Industry in a user support role.
• Industry certifications, training or experience relevant to Microsoft technologies.
• Exposure to Cloud services, Office 365 and SharePoint Online developments.
• A high degree of knowledge and comfort with modern digital tools such as smartphones, tablets, device apps and Internet based services.
  

About you:

• Excellent communications skills – particularly in regard to working with people remotely.
• Logical thinking and attention to detail.
• Strong troubleshooting skills.
• Time management skills.
• Team player attributes and ability to provide Level 1 and 2 IT helpdesk support.

The successful applicant will be required to reside in Perth, WA.

By joining our team, you will work in a rewarding and professional environment, with a diverse team of people sharing ideas and experiences.

We offer an employee benefits package and access to a comprehensive wellbeing platform.

If this position sounds right for you, please register through our PHI Career Centre and follow the steps to complete an application. If you have any questions about this position, please contact: hradmin@phi-int.com.

Applications close Friday, 07 November 2025

. PHI reserves the right to commence shortlisting and remove the job advertisement prior to this date. Please note we are not currently accepting applications via agencies for this role.